Part 1

Directions: For each question in this part, you will hear four statements about a picture in your test book. When you hear the statements, you must select the one statement that best describes what you see in the picture.

Then find the number of the question on your answer sheet and mark your answer. The statements will not be printed in your test book and will be spoken only one time.

PART 2

Directions:  You will hear a question or statement and three responses spoken in English. They will be spoken only one time and will not be printed in your textbook.  Select the best response to the question or statement and mark the letter A, B or C on your answer sheet.

Directions: You will hear a question in PART 2 or statement and three responses spoken in English.

Directions: You will hear a question in PART 2 or statement and three responses spoken in English.

Directions: You will hear a question in PART 2 or statement and three responses spoken in English.

Directions: You will hear a question in PART 2 or statement and three responses spoken in English.

Directions: You will hear a question in PART 2 or statement and three responses spoken in English.

Directions: You will hear a question in PART 2 or statement and three responses spoken in English.

Directions: You will hear a question in PART 2 or statement and three responses spoken in English.

Directions: You will hear a question in PART 2 or statement and three responses spoken in English.

Directions: You will hear a question in PART 2 or statement and three responses spoken in English.

Directions: You will hear a question in PART 2 or statement and three responses spoken in English.

Directions: You will hear a question in PART 2 or statement and three responses spoken in English.

Directions: You will hear a question in PART 2 or statement and three responses spoken in English.

Directions: You will hear a question in PART 2 or statement and three responses spoken in English.

Directions: You will hear a question in PART 2 or statement and three responses spoken in English.

Directions: You will hear a question in PART 2 or statement and three responses spoken in English.

Directions: You will hear a question in PART 2 or statement and three responses spoken in English.

Directions: You will hear a question in PART 2 or statement and three responses spoken in English.

Directions: You will hear a question in PART 2 or statement and three responses spoken in English.

Directions: You will hear a question in PART 2 or statement and three responses spoken in English.

Directions: You will hear a question in PART 2 or statement and three responses spoken in English.

Directions: You will hear a question in PART 2 or statement and three responses spoken in English.

Directions: You will hear a question in PART 2 or statement and three responses spoken in English.

Directions: You will hear a question in PART 2 or statement and three responses spoken in English.

Directions: You will hear a question in PART 2 or statement and three responses spoken in English.

Directions: You will hear a question in PART 2 or statement and three responses spoken in English.

Directions: You will hear a question in PART 2 or statement and three responses spoken in English.

Directions: You will hear a question in PART 2 or statement and three responses spoken in English.

Directions: You will hear a question in PART 2 or statement and three responses spoken in English.

Directions: You will hear a question in PART 2 or statement and three responses spoken in English.

PART 3

Directions: You will hear conversations between two people. You will be asked to answer three questions about what the speakers say in each conversation. Select the best response to each question and mark the letter A, B, C or D on your answer sheet. The conversations will not be printed in your test book and will be spoken only one time.

What does the man ask Susan to do?

What will the man do tomorrow morning?

When will the man probably start seeing clients tomorrow?

What kind of company does the man work for?

What does the man explain the change in the woman’s bill?

What information is the woman asked to provide?

What is being celebrated?

What time does the celebration begin?

Where will the woman go first?

Why is Michael Pleased?

What does Michael hope to do?

What is Michael currently working on?

Where does this conversation most likely take place?

What does the man offer to do?

What will be delivered over by the red building?

Who most likely is the man?

Where is the woman going?

Why does the man recommend a different location?

What color car is in stock now?

How much does it cost to add stripes to the car?

How soon will the customer receive his car?

What is the man’s problem?

When did the woman receive her access card?

What does the woman suggest the man do?

Where does this conversation most likely take place?

What does the woman want to do?

Why did the man go to Paris?

What is the man’s problem?

What will the man probably do next?

Where is the technical services office located?

PART 4

Directions: You will hear some talks given by a single speaker. You will be asked to answer three questions about what the speaker says in each talk. Select the best response to each question and mark the letter A, B, C or D on your answer sheet. The talks will not be printed in your test book and will be spoken only one time.

What is the purpose of the massage?

What is Mr. Lee asked to do?

Why does the caller thank Mr. Lee?

Who is the speaker?

How many workers will the factory have when it opens?

Where did the company begin?

Who most likely is the speaker?

What will happen at noon?

How long will guests be on their own?

What type of facility does the message give information about?

 What time does the facility open on Mondays?

How can a caller reach John Olsen?

What is being advertised?

 What does the speaker say about Saigon House?

What is found is one of the rooms?

What is this announcement about?

Where can employees find the notice with their office assignment?

What are employees asked to do on Wednesday?

What is the purpose of his announcement?

What is Ms. Stanley’s job?

What can people receive for free as they leave?

When is the work scheduled to begin?

According to the speaker, what is an advantage of the change?

What does the speaker advise the employees to do?

How long will the course run?

What is the main subject of the course?

What does the instructor consider most valuable?

What is the purpose of this meeting?

What is the job of the staff who are attending the meeting?

What does the speaker ask the staff to do?

PART 5

Mr. Kato left the hotel’s telephone number with the airpot staff so they could notify ______ when the luggage is found

Conference participants can get to the Wyatt Hotel ______ by train or by bus

Please be aware that annual ______ of job performance will take place during the third week of January

As of January 1, all managers will be required to ______ at least three professional development seminars per year

Gryphon Solutions is a growing computer support company ______ to expand its business in East Asia

We have been given ______ instructions on how Ms. Crane wants this task to be completed

 Mario D’Amico has been assigned to check the facts ______ Sean McCree types a draft of the report

The mechanics became more efficient as ______ began using the new technology

Mr. Ortega has received an ______ to attend the awards ceremony in Brussels next month

The Milestone Corporation ______ significant revenue increases in several major metropolitan areas over the next decade

The new science museum is expected to ______ many tourists to the city

Mr. Perlmutter has assured the management team that the prototype will be ______ functional by June 9

As of October 1, all books borrowed from the Queenstown Library will be ______ three weeks from the checkout date

 After her retirement, Lillian will certainly be missed by the numerous colleagues who have benefited from ______ steady judgment in the field of finance

To take ______ of the company’s free software-upgrade program, customers should mail a copy of their receipt to the address provided

Passengers should have all ______ boarding documents ready to present to airline personnel

______ the order was placed after the sale had ended, no discount will be given

Ms. Baxter would like to meet with all members of the hiring committee again after ______ candidates

The environmental commission concluded that there is a ______ for immediate funding to repair the dam

The quality of the furniture designed at Oak Valley Company has remained ______ consistent for the 100 years that the firm has operated

Ms. Ishimura generously offered to ______ the invitation in person rather than send it through the mail

Mr. Jefferson has a reputation for taking risks, but his coworkers describe him as reasonably ______ in most aspects of his job

Club members are allowed to attend the Healthy Living seminar ______ no cost

On Thursday, Ms. Cornado should receive the ______ of the recent survey conducted by the research and development department

As ______ in our telephone conversation this morning, Mr. Fox will arrive at your factory at 2 P.M. on Wednesday, March 14

Swabian Motors will ______ its current name even after it merges with a rival company

The business consultant stressed that long-term planning is an important consideration for ______ doing business internationally

According to company guidelines, new employees are ______ to receive vacation benefits after three months of full-time employment

Maxwell Real Estate is pleased to announce that prime retail space is now available in two highly ______ properties located in midtown Springfield

Please make every effort to welcome the new trainees as you encounter them ______ the next few weeks

Safety ______ must be taken by all laboratory employees while working with chemicals that are potentially harmful

 Please contact Ms. Blackwell in the personnel office if you have not received information ______ company reimbursement procedures

Jane Wiseman has her own publishing company dealing almost ______ with biographies

Enclosed is the latest listing of the ______ companies and institutions that use our firm’s specialized consulting services

 Deal Travel, Inc., acts ______ an agent for the vacation products presented in the brochure

A tax expert will come to our company tomorrow to respond to any ______ you have about recent changes in the law

Our service department has received numerous ______ about the new TZ-2000 processor overheating

______ uncomfortable they may be, helmets, goggles, and gloves absolutely must be worn by anyone entering the construction zone

In order for us to ______ Ms. Brown’s suitability as a candidate, she has been asked to supply several letters of reference

All advertising at the National Texttile and Garment Convention is subject to ______ by the board of directors

PART 6

Questions 141-143 refer to the following letter

June 23

Super Card Credit Services

1000 Universal Way

Marketsville, NJ 08100

Dear Super Card Customer Service Department:

I am writing to report an error on my Super Card bill. The charge for fuel on May 15 was __(141)__.

When my card was stolen on May 13, I notified your customer service department of the theft in writing and __(142)__ that no charges after that date would be applied to my account.

Enclosed is a copy of the letter I received from Super Card __(143)__ that no new account activity would be permitted after May 13. Please remove the charge from my account.

Sincerely,

Daniel Sullivan

June 23

Super Card Credit Services

1000 Universal Way

Marketsville, NJ 08100

Dear Super Card Customer Service Department:

I am writing to report an error on my Super Card bill. The charge for fuel on May 15 was __(141)__.

When my card was stolen on May 13, I notified your customer service department of the theft in writing and __(142)__ that no charges after that date would be applied to my account.

Enclosed is a copy of the letter I received from Super Card __(143)__ that no new account activity would be permitted after May 13. Please remove the charge from my account.

Sincerely,

Daniel Sullivan

June 23

Super Card Credit Services

1000 Universal Way

Marketsville, NJ 08100

Dear Super Card Customer Service Department:

I am writing to report an error on my Super Card bill. The charge for fuel on May 15 was __(141)__.

When my card was stolen on May 13, I notified your customer service department of the theft in writing and __(142)__ that no charges after that date would be applied to my account.

Enclosed is a copy of the letter I received from Super Card __(143)__ that no new account activity would be permitted after May 13. Please remove the charge from my account.

Sincerely,

Daniel Sullivan

Questions 144-146 refer to the following email

From: amarx135@uni.edu

To: carter@howard.org

Date: May 30

Subject: Interview Request

Attachment: résumé.doc

Dear Ms. Carter:

I am a former student of Dr. Marilyn Baer who has informed me that you and she have been __(144)___ acquaintances for many years and that you might be willing to consider a job application on her recommendation. I __(145)___ to you to request an interview with your firm.

I have a university degree in international business and marketing. Last year, I was an intern in the Addams-Marsh public relations department, where I worked on a successful advertisingg campaign for their new line of soft drinks.

I would appreciate the opportunity to put into practice all that I have learned __(146)___ Dr. Baer’s guidance.

Thank you for your consideration

Sincerely,

Andrew Marx

From: amarx135@uni.edu

To: carter@howard.org

Date: May 30

Subject: Interview Request

Attachment: résumé.doc

Dear Ms. Carter:

I am a former student of Dr. Marilyn Baer who has informed me that you and she have been __(144)___ acquaintances for many years and that you might be willing to consider a job application on her recommendation. I __(145)___ to you to request an interview with your firm.

I have a university degree in international business and marketing. Last year, I was an intern in the Addams-Marsh public relations department, where I worked on a successful advertisingg campaign for their new line of soft drinks.

I would appreciate the opportunity to put into practice all that I have learned __(146)___ Dr. Baer’s guidance.

Thank you for your consideration

Sincerely,

Andrew Marx

From: amarx135@uni.edu

To: carter@howard.org

Date: May 30

Subject: Interview Request

Attachment: résumé.doc

Dear Ms. Carter:

I am a former student of Dr. Marilyn Baer who has informed me that you and she have been __(144)___ acquaintances for many years and that you might be willing to consider a job application on her recommendation. I __(145)___ to you to request an interview with your firm.

I have a university degree in international business and marketing. Last year, I was an intern in the Addams-Marsh public relations department, where I worked on a successful advertisingg campaign for their new line of soft drinks.

I would appreciate the opportunity to put into practice all that I have learned __(146)___ Dr. Baer’s guidance.

Thank you for your consideration

Sincerely,

Andrew Marx

Questions 147-149 refer to the following email

To: All Employees <allstaff@fdxa.org>

From: Information Technology <ithelp@fdxa.org>

Date: August 1

Subject: Allympian is online!

The long-awaited Allympian Database will be launched on August 15. This large database of computer software will be accessible to all FDXA staff.

Allympian ___(147)__ in response to the virus-related problems we have experienced when  employees use software downloaded from the Internet.

Programs and files in Allympian are guaranteed to be virus free, and the wide variety of programs should satisfy all your professional needs.

Allympian will be ___(148)__ through our Website:  http://www.fdxa.org/allympian.html

A password will be emailed to your account automatically. IMPORTANT: Please save your password!

__(149)___ lost  passwords is time-consuming for our technical support team.

To: All Employees <allstaff@fdxa.org>

From: Information Technology <ithelp@fdxa.org>

Date: August 1

Subject: Allympian is online!

The long-awaited Allympian Database will be launched on August 15. This large database of computer software will be accessible to all FDXA staff.

Allympian ___(147)__ in response to the virus-related problems we have experienced when  employees use software downloaded from the Internet.

Programs and files in Allympian are guaranteed to be virus free, and the wide variety of programs should satisfy all your professional needs.

Allympian will be ___(148)__ through our Website:  http://www.fdxa.org/allympian.html

A password will be emailed to your account automatically. IMPORTANT: Please save your password!

__(149)___ lost  passwords is time-consuming for our technical support team.

To: All Employees <allstaff@fdxa.org>

From: Information Technology <ithelp@fdxa.org>

Date: August 1

Subject: Allympian is online!

The long-awaited Allympian Database will be launched on August 15. This large database of computer software will be accessible to all FDXA staff.

Allympian ___(147)__ in response to the virus-related problems we have experienced when  employees use software downloaded from the Internet.

Programs and files in Allympian are guaranteed to be virus free, and the wide variety of programs should satisfy all your professional needs.

Allympian will be ___(148)__ through our Website:  http://www.fdxa.org/allympian.html

A password will be emailed to your account automatically. IMPORTANT: Please save your password!

__(149)___ lost  passwords is time-consuming for our technical support team.

Questions 150-152 refer to the following webpage

Thanks to all of you who participated in this year’s Pedal Power event! More than 3000 ___(150)__ from all over the country completed the scenic course along the river. This was the highest number of participants in the history of the event. The ride was made even more __(151)___ by the sunny weather and warm temperatures.

We also want to thank our amazing volunteers and sponsors, especially the Bayside Bicycle Club. Almost 200 people helped with registration, setup, and other logistics. __(152)___ their help, the event would not have been possible.

Next year’s Pedal Power will take place on Saturday, August 21. Mark your calendars now, and check back in the spring for registration details.

Thanks to all of you who participated in this year’s Pedal Power event! More than 3000 ___(150)__ from all over the country completed the scenic course along the river. This was the highest number of participants in the history of the event. The ride was made even more __(151)___ by the sunny weather and warm temperatures.

We also want to thank our amazing volunteers and sponsors, especially the Bayside Bicycle Club. Almost 200 people helped with registration, setup, and other logistics. __(152)___ their help, the event would not have been possible.

Next year’s Pedal Power will take place on Saturday, August 21. Mark your calendars now, and check back in the spring for registration details.

Thanks to all of you who participated in this year’s Pedal Power event! More than 3000 ___(150)__ from all over the country completed the scenic course along the river. This was the highest number of participants in the history of the event. The ride was made even more __(151)___ by the sunny weather and warm temperatures.

We also want to thank our amazing volunteers and sponsors, especially the Bayside Bicycle Club. Almost 200 people helped with registration, setup, and other logistics. __(152)___ their help, the event would not have been possible.

Next year’s Pedal Power will take place on Saturday, August 21. Mark your calendars now, and check back in the spring for registration details.

Part 7

Questions 153 – 154 refer to the following letter

What is Ms. Grabowski scheduled to do at the reception?

According to the letter, what is a requirement for attending the reception?

Questions 155 – 159 refer to the following form.

Why did Ms. Chang complete this form?

What does Mr. Sullivan offer?

What does Ms. Chang report on the form?

Why did Ms. Chang decide to buy a Rockton Electronics product?

The word “ appreciation” in paragraph 3, line 1, is closest in meaning to

Questions 160 – 163 refer to the following notice.

What is a goal of the competition?

On what basis will be entries be judged?

When will the top prize be awarded?

Who is not eligible to enter the competition?

Question 164  – 166 refer to the following notice.

What is the purpose of the notice?

What are readers asked to do?

According to the notice, what can be obtained from the bus driver?

Questions 167 – 170 refer to the following letter.

Why is Ms. Bradshaw offered a discount?

How much does a style D partition cost with the discount?

What will NOT be included free of charge?

By when must Ms. Bradshaw place her order if she wishes to meet her stated deadline?

Questions 171 – 173 refer to the following article.

Who published the report about air travel?

What is predicted in the report?

What is NOT cited as a possible reason for the increased number of passengers?

Questions 174 – 176 refer to the following notice.

What is the purpose of this notice?

For whom is this notice most likely intended?

What are lifeguards expected to have available while on duty?

Question 177 – 178 refer to the following job advertisement.

What is one of the stated job responsibilities?

What is NOT a requirement for this job?

Question 179 – 180 refer to the following article.

According to the article, what challenges are larger oil companies facing?

What does the article suggest?

Question 181 – 185 refer the following advertisement and letter.

What did the hotel advertise as a new feature?

What is NOT included in the cost of the vacation package?

What was the rate Mr.Shastan was charge?

What is the purpose of Mr.Shastan’s letter?

What time was Mr.Shastan initially told he could check in?

Questions 186 – 190 refer to the following letter and ticket.

Why did Rob Wood send ticket to Mr. Jensen?

What service does Mr. Wood’s business provide for customers?

What attraction is currently closed?

What do the newsletter and the Website have in common?

What information is NOT listed on the ticket?

Questions 191 – 195 refer to the following two job advertisements on the internet.

What is the last day to the WHC position?

What does the WHC job advertisement imply?

What is NOT mentioned as a potential position on a cruise ship?

According to the job posting, what is an advantage of working for Whirlwinds?

According to the posting, what skill should applicants at both companies have?

Questions 196 – 200 refer to the following program and article.

What is this program from?

Who is Gina Bloom?

What is suggested about Midnight in Buenos Aires?

Whose work did NOT receive a positive review in the article?

In the article, the word “ estimation” in paragraph 1, line 8, is closest in meaning to